Refund policy

We like to think our cheese is perfect. The rest of life? Not always. Boxes get bumped, plans change and sometimes the brie just isn't the vibe. When something goes wrong, we want to hear about it and we want to make it right.

Our policy comes down to common sense and kindness on both sides. We'll always treat you like a friend, and we ask the same in return.

Tell us right away

We work with fresh, perishable food, so timing matters. If something isn't right, please reach out within 24 hours of pickup or delivery. Call us at (612) 418-7611 or send a note through our Contact page with your order number and a photo of the issue. The sooner we know, the more we can do.

Fresh boards and boxes (pickup)

Our charcuterie boards and boxes are made fresh to order, just for you, so we can't take them back once they leave the shop. If something is wrong with your order, tell us before you leave or within 24 hours and we'll make it right with a replacement or store credit.

Need to cancel or change a fresh order? Let us know at least 48 hours before your pickup time for a full refund. Inside that window we've likely already bought your ingredients, so we'll offer store credit instead.

Orders that aren't picked up by the end of your pickup day can't be refunded, though we'll always try to reach you first.

Shipped gift boxes

We pack every shipped box cold and with care. If yours arrives damaged or something is missing, send us a photo within 24 hours of delivery and we'll send a replacement or refund the item, our choice based on what happened.

Perishable food can't come back to us, so we don't accept returns on shipped boxes. We also can't refund delays from a wrong address, a package left sitting, or weather and carrier holdups we can't control. If that happens, reach out anyway. We'll see what we can do.

You can cancel a shipped order any time before it leaves our kitchen for a full refund.

Merch and jams

Unopened jams and unworn apparel can be returned within 14 days of delivery for a refund. Return shipping is on you, unless we sent the wrong item. Mail returns to That Girl Brie, 115 West Cascade Avenue, River Falls, WI 54022.

Grazing tables and events

Event orders follow the deposit and cancellation terms in your event quote.

Refunds

When a refund is approved, it goes back to your original payment method within 5 to 10 business days, depending on your bank.

We can't always offer a refund, but we always want to hear from you. We care about every board that leaves our shop, and we'll do our best to send you away happy.